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Dead Rising 2 Crashes + Black Screen Fix, Freezing/Freezes Fix, Lag Fix, Sound Fix, Save Fix, Controller Not Detecting, InstallProduct Error: 0x80070643

*Update* I have added a bunch of new game fixes. Check them out!

Dead Rising 2 Game Crash Fix

Since people were so interested in the previous Dead Rising 2 Game Post I decided to put out another one. This is how you can solve the various game crashes.

If your game crashes to the desktop when you launch it, or if you receive a black screen, or even if the game won’t start:

1. Navigate to your control panel.
2. Open “Hardware and Sound” and then choose Sound.
3. On the playback tab, select your “speakers” and then click “properties”.
4. In properties, click the “Advanced” tab.
5. For “Default Format” choose “24 bit, 48000 Hz (Studio Quality)”
Note: Those of you who are getting lag can try “16 bit 144100 HZ” but this may not always work.
6. Press okay.
7. Run the game. You may want to reboot first though.

Cant save game, or game controllers don’t work?
If you are running the pirated edition of this game (Shame on you!) then you will be unpleased to hear that the crack breaks saving, multilayer, and the game controller. Certain pirated versions do allow saving and the

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game controller to work however. So if you are having a save problem (with the legitimate version I hope) then you must create an off-line or online Windows Live Account.

Xbox 360 Game Controller not working for Dead Rising 2?
The following directions was courtesy of Paul. Thanks Paul!

Download the Xbox360CE v2.0.2.62.
Run x360ce.exe.
Click yes to create x360ce.ini.
Load preset Controller (Xbox 360 Wireless Receiver for Windows).
Open advanced tab of controller and disable native mode.
Uncheck force feedback.
Click options.
Set FakeWMI to be EnabledUSB.
Set Fake DI to be EnabledCalback.
Check of Fake WIN Trust.
Leave the rest.
Check if your buttons/axes are mapped properly.
Save changes.

Now copy the files to your Dead Rising2 game folder.

Go to PC Settings and enable your controller (it won’t be grayed out anymore). This method works 100% everytime as long as you follow this step by step.


Dead Rising 2 Has Stopped Working – Your settings may be too high or too low
1. Navigate to your control panel.
2. Open “Hardware and Sound” and then choose Sound.
3. On the playback tab, select your “speakers” and then click “properties”.
4. In properties, click the “Advanced” tab.
5. For “Default Format” choose “24 bit, 48000 Hz (Studio Quality)”
Note: Those of you who are getting lag can try “16 bit 144100 HZ” but this may not always work.
6. Press okay.
7. Update your video card and audio drivers.
8. Reboot
9. Run the game.



Random Game Crashes or Game Wont Start
Try reinstalling Games for Windows Live. It can be corrupted.

InstallProduct Error: 0x80070643 and/or Installer Freezes
You can format, OR enable Office Source Engine by going to Start -> Run -> Msconfig -> Services -> Office Source Engine, OR use a ripped version – Courtesy of Marc

Dead Rising 2 has Low Volume

Try reducing volume to 80% because this could be a driver override issue.

If that doesn’t work try this.
1. Start the game
2. Minimize the game by pressing alt+tab
3. Bring up your volume settings.
4. Look for Dead Rising 2’s volume control and drag it up to the top if it is not already there.

If that doesn’t work You can go to control panel -> Hardware and Sound -> Sound -> Communications Tab -> choose “Do nothing”
OR
If you use windows XP you can reduce hardware acceleration or set your speakers to stereo.

How to save game without connecting to Games for Windows Live
You can create an offline account. You will not be able to play the online or get achievements though.

To create an offline account and save progress offline

1. Launch the game and open the Windows Live menu.
2. Make sure you you are logged out. Afterwards click the “create new profile” button.
3. A dialog box pops up, make sure to NOT hit continue. In the “create gamer profile” window, scroll down to the bottom paragraph.
4. Look and click on the link that says “create a local profile”. It should be located in the last paragraph. This will will allow you to create your offline account.

Have the MSVCR100.dll error when loading the game?

You can look at the post Dead Rising 2 Fix “msvcr100.dll is missing from your computer” here.

Games For Windows Live Cannot Connect to the Internet OR you cannot play co-op
Re-install Games for Windows Live and forward these ports.
TCP port 80.
UDP and TCP port 3074.
UDP port 88
UDP and TCP port 53
TCP port 443
Also disable your firewall

Dead Rising 2 Stuck at Loading
You may have a corrupted file or game install.
If you used steam, have it verify the integrity of the cache. If not, try reinstalling from the disk.

Dead Rising 2 Brightness Bug
First check the in game setting and slide the light settings and update your drivers

It’s a shame this game has problems running for some people. Luckily, the fix to the problems is easily performed. Whether you are playing this on the PC, Xbox, or Playstation 3, it’s a great game. Enjoy playing the game! Note that the new DLC Off the Record is now out and about! So that should be fun as well.

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37 Comments

  1. Comments  Dead Rising 2 Crashes + Black Screen Fix, Sound Fix, Save Fix, Controller Not Detecting – Geek Montage   |  Thursday, 30 September 2010 at 8:04 PM

    […] the previous Dead Rising 2 Post I decided to put out another one.  Click here to find out how to fix Dead Rising 2 Crashes, the Dead Rising 2 Black / Blank Screen, Dead Rising 2 Not Launching, Dead Rising 2 not Saving, […]

  2. Comments  Kasta   |  Saturday, 02 October 2010 at 4:39 PM

    My game crashes -every time- I try to give the Zombrex to the daughter, on the second day. It’s a big bummer since I can’t go on with the story…

  3. Comments  Naota   |  Saturday, 02 October 2010 at 5:14 PM

    oh wow. I have never heard of this problem. Umm Want my save file? lol I literally just gave her Zombrex the 2nd day. That is a real bummer… I cannot find anything about it. Make sure you have the most up to date drivers, that your copy of the game is good, and stay up to date on patches.

  4. Comments  Wow   |  Sunday, 03 October 2010 at 9:50 AM

    Nice fix.. just annoying i have to change the audio each time i play it.. there should be a cmd batch file that can set the audio? anyone bother to look it up how to do it.

  5. Comments  Kasta   |  Sunday, 03 October 2010 at 11:01 AM

    Yeah everything is updated and good. If you don’t mind sharing your save file I would be glad to grab it… Thank you!

  6. Comments  Kasta   |  Sunday, 03 October 2010 at 11:18 AM

    Nevermind… I found the solution! YAY! I just had to disable the EAX hardware accelerated audio through the “Creative ALchemy” program (I am using a Creative X-Fi Titanium sound card).

  7. Comments  Naota   |  Sunday, 03 October 2010 at 1:08 PM

    Hey Kasta! I am glad you found a fix. I’ll make sure to add that to the list. Thanks for letting me know. I guess we can’t be save file buddies after all =P

    Wow I will try to see what I can do about making a batch file.

  8. Comments  modjo80   |  Sunday, 03 October 2010 at 4:03 PM

    My game crashes when the motorcross part starts. the display counts down: 3.. 2.. 1.. and then I am back to desktop!

  9. Comments  modjo80   |  Sunday, 03 October 2010 at 4:04 PM

    i have a problem they can’t run it’s give me ‘ dead rising has stoped working bla bla bla” plz help me

  10. Comments  andiste   |  Tuesday, 12 October 2010 at 11:10 PM

    im having binkw32.dll error msg..its saying ‘thr procedure entry [email protected] could not be located in the dynamic link library binkw32.dll arrghh please help iv tried d’loadin diff .dll but wont work….

  11. Comments  DarkestLine   |  Sunday, 17 October 2010 at 1:09 AM

    i have an errror my games for windows live doesnt pop up its completelydisabled

  12. Comments  Going Insane   |  Thursday, 21 October 2010 at 4:23 AM

    Just bought the game via steam, had the problem with nothing on startup (Fixed it with the C:\ thing) Now the game runs perfectly, until i’m about to save my game.

    It says something along the lines “Save file corrupted, do you still want to save your game all previous progress will be.. yada yada yada”

    Anyone of you had this problem and any ideas on how to solve it?

    1: Yes, i am signed in to Games for windows live

    2: Yes, i have tried creating an offline user

  13. Comments  jt   |  Sunday, 24 October 2010 at 9:48 AM

    I lose sound after the 2nd cutscene right when the motorcycle count down starts. And my audio is completely silent and my cutscenes after are all black. I’m running on XP SP3.

  14. Comments  flooi   |  Tuesday, 02 November 2010 at 12:42 PM

    dude thanks that was a good idee, thanks dude
    o ist via pc

  15. Comments  Cam   |  Friday, 12 November 2010 at 3:51 AM

    I dont know if you can help me but its worth a shot.

    I can’t see the game, like after the movies when you start the motorbike ‘game’ at the start of the story all i can see is a dark reddy-black colored background with the hud (such as scores and control’s)
    Even the menu and ‘esc menu’ works.

    It all worked last week but now, has seem to fail on me…

    Please help..

  16. Comments  Archdark   |  Saturday, 13 November 2010 at 3:13 PM

    I have an awful lag and no sound, I have Win 7 32-bit

  17. Comments  Massi   |  Monday, 15 November 2010 at 5:57 AM

    Ciao a tutti, ho installato Dead Rising 2 e il gioco funziona bene. Ho solo un piccolo problema.. riesco a giocare solo con la tastiera, il mio controller usb per pc non funziona (con altri giochi invece è ok). Si tratta di un network joystick easy game, e nelle impostazioni del gioco la voce attiva controller è grigia e non selezionabile. Qualcuno puà aiutarmi????

  18. Comments  Someone   |  Sunday, 28 November 2010 at 10:28 AM

    can someone help me :( when i have to chase train with bike and i jump into train game crashes :(

  19. Comments  Rezzax   |  Thursday, 09 December 2010 at 10:46 AM

    Hey, when i start the game i get black screen and ive tried all this things with the audio but it doesnt work, it happend when i changed my resolution to 1024×768, it lagged abit at 1600×900. please help!

  20. Comments  Naota   |  Thursday, 09 December 2010 at 6:06 PM

    Rezzax go to my documents -> my games -> dead rising 2.

    Rename rendersettings.ini , to rendersettings.ini BAK. Try playing the game it should redetect your settings. Also update your videocard drivers. You can also try putting in my game settings if you want or putting in your own.

    Mine are as follows:

    // Render Settings
    RenderWidth = 1680
    RenderHeight = 1050
    VSync = true
    Refresh = 60
    MSAA = 7
    Gamma = 1.0
    COMBINED_BLUR = COMBINED_BLUR_DISABLED
    ZOMBIE_COUNTS = ZOMBIE_COUNTS_ONE
    SHADOW_QUALITY = SHADOW_QUALITY_MEDIUM
    TEXTURE_FILTERING = TF_ANISOX16

  21. Comments  unDave™   |  Saturday, 26 February 2011 at 1:40 PM

    Hey everyone, i have the same problem as modjo80 and someone123, the games runs nice until it actually starts at the motorcycles, 3, 2, 1 and BAM! Black screen, also, i can’t use my wired x360 controller, but it’s the last of my problems, i got this Night Unleashed version with only one installer and two bin files that actually installs the game, running on Windows 7 32, Ati Radeon 4850HD with the latest drivers so i don’t thing that’s a problem, anyway, any help appreciated.

    -by unDave™

  22. Comments  NRRVPATAYYA   |  Monday, 18 April 2011 at 10:16 AM

    Ye i tried that Render Setting Change Thing. Ye tried it and now the game doesnt even start up at all. Nor go to a Blank Screen Just Leaves me on the desktop screen.

  23. Comments  jorge   |  Saturday, 07 May 2011 at 2:52 AM

    I have a problem too, when starts the game the mouse is lag, but the game runs fine. The only problem would come to be the mouse, please help!

  24. Comments  Troels   |  Wednesday, 13 July 2011 at 10:55 PM

    Alright Anyone knows why i can’t change my speaker settings ??? or am i just the only one with that problem

  25. Comments  wirdsbald   |  Saturday, 30 July 2011 at 9:59 AM

    same problem as Troels.
    cant change speakersettings cause this dropdownmenu is kinda inverted.
    any help ?

  26. Comments  Aranhabg   |  Sunday, 14 August 2011 at 10:34 AM

    Hello. I’m having a problem and havent found it in the solutions, but it seems to be pretty common, but none of my searchs in the net have had results: The game works and all, but even with low settings it goes into a kind of “Slow Motion” mode. It’s playable and it does really lag or delay, it just goes reeeeeeally slow and makes playing annoying. Anyone else have this problem? Does anyone know a fix for it ?

  27. Comments  JohnB   |  Thursday, 18 August 2011 at 3:37 PM

    I have the xbox360 version of the game, new slim system, and I’m having several issues with the game. It won’t let me install the game to my HDD, it fails at 53%. I’ve tried it an another system and the game installed fine.

    I can’t watch the cut scenes. It just shows a black screen. I can skip the cut scene and continue playing the game. The weird thing is it isn’t every cut scene. Sometimes I can view them, sometimes the audio stops, but most of the time I just get a black screen. On an older xbox360 the cut scenes played fine.

    I’m not expecting a solution, I’m just putting this here so it is known and perhaps other people have the same issue. The game is fun, it just sucks I won’t know what the story is all about.

  28. Comments  Duy   |  Monday, 23 January 2012 at 11:01 AM

    How to change these audio settings in Windows XP?
    Your post is about Windows 7/ Vista.

  29. Comments  bing   |  Sunday, 29 January 2012 at 1:03 AM

    i have problem with my dr2 first when i click my dr2.exe it said use dr2launcher.exe to start the game it a error

  30. Comments  Johny   |  Tuesday, 19 June 2012 at 8:49 AM

    im having binkw32.dll error msg..its saying ‘thr procedure entry [email protected] could not be located in the dynamic link library binkw32.dll arrghh please help iv tried d’loadin diff .dll but wont work….

  31. Comments  Anonymous   |  Sunday, 15 July 2012 at 8:08 AM

    i have a problem when i start the new game and it begins with the TIR level it just crashes boom desktop please help wanna play the game and got it from a dude on a harddrive so its copyed help

  32. Comments  Matt D   |  Monday, 24 September 2012 at 6:33 PM

    Hey is anyone getting random game freezing? I play for about 5-10 minutes and the game freezes for 10 seconds and then the desktop appears but dead rising can still be heard running, as if its minimized. However if i try maximize it again, the mouse disappears and the screen just stays blank with the desktop in the background.
    I’ve tried the audio change thing, doesnt help. updated graphics drivers, no dice.
    Any help would be great!

  33. Comments  Ahmed Tawab   |  Sunday, 11 November 2012 at 5:42 AM

    Thanks very much it solved my black screen issue.
    Really thanks

  34. Comments  Fatal_Nite   |  Wednesday, 14 November 2012 at 1:52 PM

    im also freezing at the terror is reality opening part, if i let it sit there and dont hit the gas it continues to play, but as soon as i hit the gas, it freezes up, havnt tried to let it go, since i believe it will crash even if i let it just let the time run out

  35. Comments  Fatal_Nite   |  Wednesday, 14 November 2012 at 5:12 PM

    i reinstalled it, and this time i told it not to update the game through games for windows live, so i dont have the update to use my controller and it crashes every once and awhile, BUT it is now playing for me at least, and the keyboard and mouse controls dont bother me any

  36. Comments  said   |  Friday, 16 November 2012 at 12:41 AM

    I LOVE YOU!!

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