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Game Fixes – Total War: Shogun 2 (Crashing, Freezing, No Sound, Lag, AA, Launch Failure, Black Screen)

Total War: Shogun 2 Game FixesThe awesome PC strategy game Total War: Shogun II is finally out! It is available on Steam so I recommend getting it now or even purchasing it at a store. At the very least try out the demo! Anyway, here are some Total War: Shogun 2 game fixes for those who need a guide to help them troubleshoot any issues in there way!

*Update* Shogun 2 is currently on sale for $39.99 at Amazon! You can find Shogun 2 on sale here.
Total War: Shogun 2 Limited Edition on Sale!


How to Install Shogun 2: Total War from CD / DVD

If you want to install the game from the disc rather than having Steam download it for you, then perform the below steps. Not that those on a Macintosh (Mac) operating system will not be able to do this.

1) Load and Log in to Steam
2) Click on Library and then right click on the game -> Delete Local Content
3) Insert the CD into your disc drive
4) Exit Steam, then go to Start -> Run — and type:

“C:\Program Files\Steam\Steam.exe” -install E:

This will launch Steam from the specified location and install from your E drive. Make sure to alter this to correspond to your settings of your Steam is located elsewhere or your CD/DVD drive is located elsewhere.
5) Hit OK, login, and have fun installing!


Install Locks / Freezes, Decrypting Files or Verifying Game Cache Stuck

Unfortunately, it appears many people are having this issue. Particularly when verifying the game cache it may halt at 74%. You can try the following steps to remedy it:

— Patiently waiting, as it may eventually finish (it commonly takes a long time for this game specifically)

If after waiting a while (really, give it some time) it still doesn’t install or the percentage is still stuck, then try:

— Close, then re-open Steam
— Restart the process
— Delete the game and all traces of it, then reinstall
— Installing from the disc instead (if you have a copy)


Enabling Anti-Aliasing (AA) & VSYNC For Total War: Shogun II – NVIDIA Graphics Card Method 1A

This game does not come with an anti aliasing option. However, many graphics cards are capable of forcing anti-aliasing and VSYNC upon games and applications.

For NVIDIA cards, the common method (this varies depending on your card) is to:
1) Load the NVIDIA Control Panel (can be accessed in system tray generally or Control Panel)
2) Click on “Performance & Quality Settings”, then the “Add Profile” button & enter Total War: Shogun 2
3) Click on the “Browse” button, select the Shogun Two EXE, then check the checkbox that’s located next to it in the associated application list
4) Under “Application” be sure to select the entry you just added and uncheck “Application-controlled”

Here you can edit your settings, such as VSYNC, Ant aliasing, and Anisotropic Filtering.


Enabling Anti-Aliasing (AA) & VSYNC For Total War: Shogun II – NVIDIA Graphics Card Method 1B

If the menus are different for you, then you may have a different NVIDIA Control Panel. Try the following instead:

1) Load the NVIDIA Control Panel
2) Under “3D Settings” choose “Manage 3D settings” in the menu, then under the Program Settings tab select the game from the drop down menu if it is present, otherwise click “Add” and navigate to the game’s EXE

Here you can mess with sampling, triple buffering, vertical sync, gamma correction, texture quality, GPU acceleration, and antialiasing. Simply override instead of using the global settings. Hit “Apply” when done.


Enabling Anti-Aliasing (AA) & VSYNC For Total War: Shogun II – ATI Video Card Method

Forcing antialiasing on for ATI graphics cards is pretty similar to the procedure done for NVIDIA video cards.

1) Load ATI Catalyst Control Panel and expand the 3D menu

You are now to the tweaking option. You can adjust Anti-Aliasing, Anisotropic filtering, and other things here. Just make sure to click “Apply”.


Getting Limited Edition / Pre-Order Extras

If you have the limited edition or preordered the game, then you might be wondering how to redeem the extras / gifts that come with it. It features things like units and armor. You’ll find the code in your game box. Simply load Steam and enter it there. The official directions to do this are as follows:

If you have purchased the Total War: SHOGUN 2 Limited Edition or received an exclusive pre-order code via participating retail outlets, you will need to connect to the internet, redeem your code through Steamworks and easily unlock your units for use in game.

Install SHOGUN two and the Steam client as per instructions included with the game.
Launch the Steam client and select “Activate a product on Steam…” under the “Games” menu.
Step through the Steam Product activation wizard, entering the product code as prompted.
The Limited Edition content will then become available in the game as follow:

1. Exclusive ninja clan – available in single and multiplayer games from the clan selection screen.
2. Extra historical scenario – available in single and multiplayer games via the “Historic battles” menu.
3. Special armour for your avatar – it can be accessed from your avatar screen by clicking on the “Customize avatar” icon.
4. Bank account of XP for your avatar – the extra XP will automatically be added to your avatar profile


General Fixes: Lag / Black Screen / Crash to Desktop / C2D CTD

This is a pretty broad title, I know. A lot of the fixes for this are the same though. It would be redundant to keep them separated. This also includes fixes for launch failure / failed to open, which isn’t uncommon.

— Try running Total War: Shogun 2 in Windows XP compatibility mode through right clicking the exe -> properties -> compatibility and selecting it there.
— Patch the game when you can
— Restart the computer
— Revalidate your game cache to make sure it isn’t corrupted
— Update your drivers (i.e. video card drivers) to the latest version. This generally not only provides you with an increase in frames per second (FPS) to help with stuttering or lagging, but can provide game fixes for things like weird textures, artifacts on the screen, pixilation, game crashes, and more.


Total War: Shogun II – No Game Sound / Music

If there is no audio being produced by the game, then try the following game fixes:

— Set compatibility mode to Windows XP (right click the exe -> properties -> compatibility)
— Update your sound / audio drivers

You can also try disabling Hardware Acceleration and reduce Sample Rate Conversion Quality to try to fix it by:

1) Go to Control Panel -> Sounds and Audio Devices (or) Control Panel -> Sounds, Speech, and Audio Devices -> Sounds and Audio Devices
2) In the Volume tab, click the “Advanced” button under “Speaker settings”, then click the “Performance” tab
3) Move the slider from “Full” and “Best” to “None” and “Good”. Click “OK”.

Note that I recommend doing them one at a time rather than both at once on the off chance that you do not need to disable one or the other to fix the problem.

You can also try using DXDIAG:

1) Go to Start -> Run — and type in “dxdiag”
2) Click the “Sound” tab and under “DirectX Features” move the slider from “Full Acceleration” to “no acceleration” to disable the setting for DirectSound


Where is the DirectX 11 (DX11) Support?

Unfortunately, as of right now you cannot enable DirectX 11 for this game. A patch will be available soon to provide Direct-X 11 support.


Steam_api.dll is Missing

Simply download Steam_api.dll here.
Step 1. Extract the file to c:\windows system (32 bit windows users) or to c:\windows\SysWOW64 (64bit windows users)


Steam Error: “Servers Too Busy”

This error isn’t usually one you can fix. That’s because it means that the server is crowded. The easiest and recommended solution is to just try again later, especially during odd hours. This is common mainly during the initial release of hot games.


Minimum and Recommended Hardware Requirements

Minimum Hardware Requirements
2 GHz Intel Dual Core processor / 2.6 GHz Intel Single Core processor , or AMD equivalent (with SSE2)
1GB RAM (XP), 2GB RAM (Vista / Windows 7)
256 MB DirectX 9.0c compatible graphics card (shader model 3)
1024×768 minimum screen resolution
20GB free hard disk space

Recommended Hardware Requirements
2nd Generation Intel® Core™i5 processor (or greater), or AMD equivalent
2GB RAM (XP), 4GB RAM (Vista / Windows7)
AMD Radeon HD 5000 and 6000 series graphics cards or equivalent DirectX 11 compatible graphics card
1280×1024 minimum screen resolution
20GB free hard disk space


If you know any other game fixes for Total War: Shogun 2, then please share them! This game is too fun to be played with bugs, problems, and errors! Thanks!


  1. Comments  Total War: Shogun 2 Game Fixes Guide – Crashing, Lagging, Freezing, Steam Errors, Black Screen, No Sound –   |  Tuesday, 15 March 2011 at 8:57 AM

    […] games, there are some problems that you may experience and might need help to troubleshoot with a Total War: Shogun 2 Game Fixes guide. Some of the common issues […]

  2. Comments  Game Fixes Guide for Total War: Shogun 2 – crashing, lagging, freezing, enabling antialiasing (aa), etc | Geek Montage   |  Tuesday, 15 March 2011 at 9:06 AM

    […] of you who love PC strategy games and are a fan of the Shogun game, you may be happy to hear that Total War: Shogun 2 has been released! The game play is very fun and the graphics are actually pretty nice. The game is […]

  3. Comments  Joshua Williams   |  Thursday, 17 March 2011 at 9:55 PM

    When I first loaded the game it was lagy but I could still see markers (i.e. the red cone for ranged units etc.) so I tuned down the graphics a little, then I load a custom battle to test how things were looking, to my dismay there were no MARKERS. I went in to the option to check it out and it said that the markers are on. If there is anyone who could help me out that would be great. Email me

  4. Comments  Mike   |  Friday, 18 March 2011 at 9:46 AM

    I subscribe to “no markers” problem. Don’t know if they are present only at first load of the game or it is because of some settings, but markers are quite helpful, often I don’t even know which unit is currently selected, among several of the same type.

    A possible workaround for loading saves crash is to move all your units on the map prior to saving. Not necessary to spend all their movement points, just to move them to the adjacent terrain is enough, or get the garrison out of the castle and then move them back. I checked it at season 17 and it worked.

    Another workaround I found is to name saves by numbers, no letters, but I didn’t check it, so I don’t know if it works.

  5. Comments  Brandon   |  Friday, 18 March 2011 at 1:07 PM

    I can run the entire game on ultra with zero lag whatsoever. However, when I am inside a battle, regardless of force size, whenever I speed up the battle it gets laggy.

    I can still move the camera fine while on fast forward. but the world looks all jumpy and the time isn’t moving as fast as it should be. Fast forward is moving at about 2 secs for every one second -_- taking for ever to run down the clock.

  6. Comments  Naota   |  Friday, 18 March 2011 at 1:33 PM

    Owch Brandon. I know you said you can run it on ultra without a problem, but does this problem occur when you are on lower settings?

  7. Comments  Brandon   |  Saturday, 19 March 2011 at 1:06 AM

    No idea Naota. Didn’t try. Although sea battles do not seem to have that problem, which I noticed.
    Its not generally that big of a problem unless the computer is trying to get me to come out of the castle to attack them 30mins to the end of the battle lol.

  8. Comments  BilboBaggins   |  Friday, 25 March 2011 at 6:03 PM

    “– Patch the game when you can”

    Well. It’s on Steam so patching is completely out of our hands. Like advice to “defrag”, you are sending people on a wild goose chase to suggest patching (force of habit though I’m sure).

    FWIW, I could not force AA with RivaTuner or NVidia Control panel, the “Avatar” faces looked the same and I could see no difference in jaggyness on the tops of buildings at the main game menu screen.

    I bought a new 5770 Hawk since my GTX 260 won’t support DX 10.1 shader and AA. I’ll not buy NVidia for my home game rig EVER again for this reason, if I can at all help it. So, using ATI Tray Tools I *AM* able to get AA working, however it introduces all sorts of “layering” (marker as others have described) issues where certain layers of the map don’t appear (those covering region boundaries, unit path arrows, and even the ocean’s in the game, you know.. *BUGS*, NOT performance issues).

    So, when Creative Assembly says they are optimizing “performance” and will release a patch “within” 4 weeks (you wait, it will be *at* 4 weeks, the whole “within” is just more leading us along I fear), what they mean is there are bugs, not performance issues. Why did SEGA release prematurely? Releasing a buggy game is like going to a check into cash, you only do it if you’re broke or stupid, but generally these things go together (a fool and his money are soon parted).

    SEGA and CA you have to understand that respect earns respect. BS earns you ire. Also remember, you can fool some people some of the time, but you can’t fool all the people all of the time.

    Baggins out.

  9. Comments  DarkKnightH20   |  Friday, 25 March 2011 at 7:03 PM

    Hi Baggins.

    You’ll be hardpressed to find any modern PC game that doesn’t have bugs / problems. A game will work flawlessly with one PC configuration, yet be ridden when errors on the next. It seems to be common practice now a days. Even console versions have issues like this now since each console is becoming more and more similar to PC’s. It makes you wonder sometimes about how much testing is truly done before a game is released.

    Anyway, good luck & nice comment.

  10. Comments  BilboBaggins   |  Saturday, 26 March 2011 at 2:14 PM

    DarkKnight, I know what you mean. I don’t usually buy games right at release but I really got excited after seeing some video demonstrations on gamespot for Shogun 2. The game really is quite fun and totally different from any other total war I’ve played (never played original Shogun, started with Rome)

    I agree completely about the amount of testing. I think it’s like many other products on the market, they keep taking shortcuts that reduce cost but increase other burdens on the consumer and the environment (higher percent of failed products, quality of products dubious).

    So I’m just waiting for the patch to play the game again, it looks good enough on the turn based map screen, but in battles the flags, spears, arrows, tree’s, building edges, all look pretty bad without AA (jaggies galore with 152 spears, all skinny little lines that are moving with no AA). However, I have not seen a battle with AA on except in the pre-alpha footage, which looks far better than what I can get and was HD web video resolution (480p I believe).

    I have a decent rig. Numbers on right are win7 ratings. Card is MSI R5770 Hawk to be more precise.
    Processor AMD Phenom(tm) II X3 710 Processor 6.6
    Memory (RAM) 4.00 GB 7.3
    Graphics ATI Radeon HD 5700 Series 7.4
    Gaming graphics 2559 MB Total available graphics memory 7.4
    Primary hard disk 48GB Free (149GB Total) 5.9
    Windows 7

    “A game will work flawlessly with one PC configuration, yet be ridden when errors on the next”
    I think the DX API is “supposed” (key word) to make the underlying hardware transparent to the developers. Very new and very old hardware aside.

    “You’ll be hardpressed to find any modern PC game that doesn’t have bugs / problems.”
    Hm. Well for console I’ve had great success running games I own without issue, to name a few: Batman Arkham Asylum, Red Dead Redemption, Left 4 Dead 1 and 2.

    For PC, I didn’t have issue with Dragon Age 1 or Origins, Borderlands, Mass Effect 2. I just remembered that Empire Total War did have at least 1 bug, combining fleets with a ship on a trade icon rendering it immovable and wouldn’t generate trade. That was about it though and there was an easy workaround to just remove ships from the trade icon before combining fleets. The AI obviously would not utilize this trick and would have problems.

    Still, a quick google shows there were bugs that I didn’t encounter in most of those games. I understand that game architecture is extremely advanced and that I can’t fully appreciate the difficulty in coding a flawless product as I’m not a professional game developer.

    Anyway thanks for your comments DK.

  11. Comments  Delta64   |  Sunday, 27 March 2011 at 8:08 PM

    Mike, I have confirmed your solution to naming your save games by numbers only. good job 🙂

  12. Comments  connor   |  Wednesday, 06 April 2011 at 4:13 PM

    Ever time i start the game up, its just a black screen but the arrow still there and i can hear the game, any ideas how to solve this?

  13. Comments  Nick   |  Tuesday, 26 April 2011 at 10:11 PM

    Thanks for this advice on the install from DVD. Works on Windows 7 with a few changes to text. Saved me a 20GB download and a $16,000 internet bill.

  14. Comments  Christopher   |  Wednesday, 29 June 2011 at 7:34 PM

    Cant move my troops when i rightclick whats the problem ?

  15. Comments  Tyler   |  Sunday, 17 July 2011 at 2:09 AM

    It keeps freezing on installation disk 2 at 13435/15690 mb, I could download the rest but with my internet it will take forever and will eat up my data usage and pretty much a whole month of my data usage, is there anyway to fix this? Should I give it more time like maybe a couple hours?

  16. Comments  naruto   |  Saturday, 23 July 2011 at 5:19 PM

    one of the stupider the installation as may be

  17. Comments  Malficum   |  Tuesday, 09 August 2011 at 8:58 AM

    Got a question if someone still reads this i got a 23 inch screen hooked up to my laptop but when i try to play it on the 23 inch it fails i trying windowed mode but then im only limited to 1366-768 resolution i tried changing it in the preference.script but to no avail any solutions?

  18. Comments  shogunate   |  Friday, 19 August 2011 at 6:58 AM

    Do you have any other fix for loading saved game issues? I already tried what I have read here, but nothing works. Any solutions?

  19. Comments  Joe   |  Sunday, 16 October 2011 at 5:13 AM

    Hi, can someone help me, ive just bought the game, when i go to install it the setup starts up fine, but when i click the agree to the terms and conditions, and then press install nothing happens and the setup screen is exactly the same, can anyone help?

  20. Comments  Anonymous   |  Wednesday, 30 November 2011 at 12:14 AM

    Its Ridiculous. When a game starts to install a c++ 2005 package, you know it’s old crappy coding. dx11 have been out for c# for a while, when people ask about multicore remember that parallel programming for multicore have never been developed or adressed. As a professional web developer i can’t undestand how gamins companies can release things that run so crappy. In any similar webdevelopmentscenario the whole department would get fired, if they released code that throws so many bugs. I think the whole issue is that many engines etc rely on old c++, because it took DirectX ages to jump into c#. Who uses c++ on a windows platform these days? Gaming industry and out of sync audio/studio companies that reuses old old instead of using the latest tools and languages. It’s the same with Cubase/steinberg – you often still see c++ coded so badly that it missed garbage collection – meaning that your application crashes because any unuse Memory has to be cleaned manually (in code) by the programmer. I suspect the many issues to be similar in gaming platforms and 3d engines. This kind of selling crap attitude is symptomatic to where the western civilisation is going these days: down the drain. I personally would like to kick som gamedevelopers in the nuts for wasting my precious sparetime.

  21. Comments  Ben   |  Wednesday, 18 January 2012 at 4:23 PM

    Hi, I purchased the game on disc. So i copied “C:\Program Files\Steam\Steam.exe” -install E: into Run but an error comes up saying: Windows cannot find “C:\Program Make sure you typed the name in correctly. What do i do?

  22. Comments  Zain   |  Sunday, 19 February 2012 at 3:04 AM

    Hey Ben, Just open up command prompt type cmd in run. The type:
    “C:\Program Files\Steam\Steam.exe” -install E:
    If that does not work then do this:
    cd C:\
    cd Program Files
    cd Steam
    start steam.exe -install E

  23. Comments  lilwei   |  Sunday, 26 February 2012 at 9:05 AM

    hi i have installed the total war shogun 2 but when i clicked the icon for launching the game my computer gets no response at all and still remain in the steam screen …i have tried to unstall it and reinstall couple times but still the same problem appears..plz if someone knows how to fix this problem..

  24. Comments  ddunn   |  Sunday, 25 March 2012 at 9:52 PM

    i agrtee i waited to download the demon just demo took me 6 hours when i was done it starts up goes t oa title scree and sits there i gotta goto the task manager and it says not responding any ideas on what this could be? i dont even think this game is worth the trouble anymore

  25. Comments  leon   |  Tuesday, 03 April 2012 at 12:46 PM

    guys plsssss!!!!!!!! help me i have shogun 2 /5 monts and one day it crash to desktop
    its saying windows are cheaching for proble then nothing what can i do….

  26. Comments  hello !   |  Saturday, 14 April 2012 at 7:04 PM

    why my saved game keep crash. other is work fine. has solution for the crash ?
    help me !
    thank you .

  27. Comments  john   |  Wednesday, 04 July 2012 at 5:13 AM

    I install the shogun 2 , my system is awesome , I installed all side software that the game needed, but still when I choose the compaign it stop in loading screen.
    I update all drivers , even my graphic card support DX11 but still it stop in loading screen
    I use skidrow cracks but I dont think the crash happen because of it.
    During my research to solving problem, I discover the shogun 2 has many problems
    I loved Rome but this new game with too many problems is a real mess.
    I really disappointed 🙁

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