Today is Saturday, 22nd November 2014

How to fix "Catalyst Install Manager has stopped working" – Resolved


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This is a quick article on how to fix that awful “Catalyst Install Manager has stopped working” message that people have been getting on the last three or so versions of catalyst. This may fix other programs for you as well actually.

Catalyst Crash

Catalyst Crash

Step 1. Close all ATI services/processes in task manager (control+alt+delete)


Step 2. Download and run “KB961894 – VC++ Post 2005 SP1 Redistributable” this resolves many issues that people have had.  Even if you think you have installed this before, install it again, as many times this is corrupted. Select ENU (vcredist_x86.exe) for 32bit OR ENU (vcredist_x64.exe) for 64Bit.

Step 3. Download, install and run the  Microsoft Installer CleanUp Utility. I know this sounds weird but this can solve a lot of the problems. Use it to uninstall catalyst.

Step 4. Download and install CC Cleaner. Run it a few times.

Reboot and try now!

Note: You may need to do this in safe mode.

Another Fix
1. Go to start -> run -> cmd (use administrative privileges)
2. Go to the folder you extracted the ati drivers (the default should be something like C:\\ATI\\SUPPORT\\ ***** ) *** = the folder inside support.
3. Navigate to the BIN (BIN64 for 64 bit OS users) folder (ex: users can type “cd c:\\ati\\support\\*****” to get to that location and then hit enter)
4. Now type atisetup.exe -Install -Output screen

Hopefully that worked.

If this solution does not work there is another more elaborate solution on Driver Heaven that you can try.

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37 Comments

  1. Comments  Geek Montage » Catalyst 9.10 Released   |  Sunday, 25 October 2009 at 2:48 PM

    […] here on how to fix the “Catalyst Install Manager has stopped working” error message. […]

  2. Comments  Geek Montage » Catalyst Install Manager has stopped working The RESOLVED Fixed Solution   |  Saturday, 07 November 2009 at 11:13 AM

    […] a quick notice. I have updated the “Catalyst Install Manager has stopped working (RESOLVED / Solution / Fixed)” article. I fixed the link. I am glad to hear that this article has been so helpful to you […]

  3. Comments  Geek Montage » Catalyst Install Manager has stopped working The RESOLVED Fixed Solution   |  Sunday, 08 November 2009 at 12:25 AM

    […] a quick notice. I have updated the “Catalyst Install Manager has stopped working The RESOLVED Fixed Solution” article. I updated the article slightly. I am glad to hear that this article has been so […]

  4. Comments  ATI Catalyst 9.11 Released | Geek Montage   |  Wednesday, 18 November 2009 at 11:59 AM

    […] the drivers and/or Catalyst Installer keeps crashing when you try to install them? You may view my “Catalyst Install Manager has stopped working The RESOLVED Fixed Solution article here. […]

  5. Comments  Fjodor Kon Karne   |  Wednesday, 27 January 2010 at 11:40 PM

    This tip never gets old.
    It solves everything, heck Im sure if you applied this page to the world we would have utopia before the day is over.

  6. Comments  'catalyst install manager has stoppeed working' - Microsoft Windows Vista Community Forums - Vistaheads   |  Monday, 15 February 2010 at 11:12 PM

    […] Re: 'catalyst install manager has stoppeed working' I see this thread keeps getting brought up so I wanted to leave a fix here since it seems to be at the top of google. I followed the tutorial here and it worked out really well for me. The issue seems to be the c++ runtimes for me anyways. Fix Catalyst Install Manager has stopped working Error Message | Geek Montage […]

  7. Comments  ATI Catalyst 10.2 Download and Release Notes | Geek Montage   |  Wednesday, 17 February 2010 at 4:21 PM

    […] you upgrade if you can! For those of you who have install issues, please see my thread “Catalyst Install Manager has stopped working The RESOLVED Fixed Solution […]

  8. Comments  How to Fix Catalyst Install Manager | DarkKnightH20.com   |  Friday, 19 February 2010 at 3:12 PM

    […] Has your catalyst install manager stopped working? No worries! It’s easy to fix. Check out How to Fix Catalyst Install Manager for how to fix […]

  9. Comments  Kyle   |  Tuesday, 23 February 2010 at 6:58 PM

    Life Saver! I never comment on blogs but this was so helpful I had to. Thank you very, very much!

  10. Comments  Naota   |  Wednesday, 24 February 2010 at 12:22 AM

    Hi Kyle. I am glad that this tutorial helped you!

  11. Comments  ATI Catalyst 10.3a Leaked | Geek Montage   |  Friday, 19 March 2010 at 10:45 PM

    […] trouble installing AtI Catalyst? You can view our tutorial on how to fix “Catalyst Install Manager has stopped working” here. […]

  12. Comments  Manny   |  Tuesday, 23 March 2010 at 12:11 AM

    Big ups! Big ups!

    Great info – many thanks!

  13. Comments  ATI Catalyst 10.3 Final Version Released | Geek Montage   |  Thursday, 25 March 2010 at 4:17 PM

    […] trouble installing AtI Catalyst? You can view our tutorial on how to fix “Catalyst Install Manager has stopped working” here. […]

  14. Comments  Mr K   |  Thursday, 01 April 2010 at 9:38 PM

    Great tip, got my 4870×2 installed in win7 x86 after tearing my hair out for an hour.

  15. Comments  Terry Bowman   |  Tuesday, 06 April 2010 at 8:50 PM

    Nice! Step 2 did the trick for me. Kudos!

  16. Comments  Cornan The Iowan   |  Thursday, 15 April 2010 at 1:32 PM

    Step 2 for me, too, on Windows 7 Ultimate 64-bit.

    I noticed that the install included a VS2008 sp1 update as well, perhaps similar to the VS2005 fix.

  17. Comments  Vorcyon   |  Thursday, 17 June 2010 at 7:36 PM

    Step #2 did the trick for me as well, Windows 7 Professional 64-bit.

    Thanks!

  18. Comments  auhckw   |  Tuesday, 22 June 2010 at 12:06 AM

    Wow.. thanks a lot. Step 2 did the trick… nice :)

  19. Comments  Mattison   |  Sunday, 04 July 2010 at 1:09 AM

    Thank you so much for explaining how to do it in the command prompt, as that solution worked flawlessly for me! Stupid ATI!

  20. Comments  Russell   |  Sunday, 04 July 2010 at 6:44 AM

    I have another fix, just incase this don’t work:

    try to install catalyst, even if it breaks.
    go to the device manager, and find the old driver.

    click update, and opt to manually find the files, then go the the ATI folder
    then it should be the /support/packages/drivers

    let windows find the files… it will do some wierd stuff like change resolutions for a few minutes… but it worked find on my gateway. only good for updated the driver… but really, who actually uses catalyst?

  21. Comments  Upgrade Complete « The Programmer's Lens   |  Friday, 27 August 2010 at 11:57 PM

    […] revealed that I wasn’t the only one with the problem either.  I ultimately stumbled upon a post that said I needed to install a Visual C++ redistributable component.  After installing the […]

  22. Comments  sylverfyre   |  Tuesday, 31 August 2010 at 8:58 AM

    Worked for me, though your MS installer cleanup link no longer points to it. I ended up just skipping that step; either step 1 or 2 was the problem; I already have and swear by copious CCleaner usage.

  23. Comments  gamer   |  Wednesday, 13 October 2010 at 7:42 PM

    Yeah number 2 worked fine for me, finally updated my driver :) Cheers

  24. Comments  AMD Catalyst 10.11 Download – Geek Montage   |  Wednesday, 17 November 2010 at 11:38 PM

    […] Install Manager has stopped working" while trying to install the updated drivers, then refer to my "Catalyst Install Manager has stopped working" article to fix the […]

  25. Comments  Hondyboy   |  Wednesday, 24 November 2010 at 9:21 PM

    Step #2 worked for my on Vista 32-bit. Didn’t have to reboot or anything. Many thanks!

  26. Comments  Tom   |  Wednesday, 01 December 2010 at 11:06 PM

    Yep, Step #2 worked for me also. I’m very grateful. This problem had been driving me mad.

  27. Comments  AMD/ATI Catalyst 9.12 Released – New Interface Preview | Geek Montage   |  Monday, 13 December 2010 at 5:53 PM

    […] can download ATI Catalyst 9.12 here. If you have the infamous "Catalyst Install Manager has stopped working" error message, click here to learn how to fix […]

  28. Comments  Christian   |  Sunday, 26 December 2010 at 8:42 PM

    YES!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU FOR STEP 2!!!!!!!!!!

  29. Comments  MadeInBrazil   |  Tuesday, 22 February 2011 at 10:00 AM

    Step 2 Worked! Many Thanks!!!!!!!! :D

  30. Comments  Kev   |  Saturday, 19 March 2011 at 5:13 PM

    Thank you very much. This solved a lot of head scratching and ended a whole lot of frustration. Cheers!

  31. Comments  David   |  Monday, 04 April 2011 at 2:30 AM

    Thank you very much for this post! I have spent nearly 7 hours trying to figure out why my drivers would not install and this was the solution. You are a phenomenal human being.

  32. Comments  Ben   |  Wednesday, 11 May 2011 at 6:08 PM

    Step 2 worked. Thank you SOOOOO much. Now I can use my 2 5770s correctly again. I would donate money to you if I could :D

  33. Comments  Fabry   |  Wednesday, 13 July 2011 at 12:05 PM

    “Another fix” worked fine. Thank you!!!!

  34. Comments  Evan   |  Saturday, 30 July 2011 at 6:09 AM

    You are a god among men. And now i am forever indebted to you. Thank you

  35. Comments  Germano José   |  Sunday, 30 October 2011 at 8:38 PM

    Hey man, you´re the best. Thanks for sharing this solution.

    Ei cara, você é o melhor. Obrigado por compartilhar esta solução

    Abraços

  36. Comments  simonsalda   |  Thursday, 17 November 2011 at 6:17 PM

    grazie!! grazie!! funziona!!! non potevo fare l aggiornamento 11.9 ed 11.10 della scheda video 5770 ati radeon 1gb asus.
    ma grazie a te seguendo le istruzioni dettagliate come ha scritto sopra, ho risolto il problema!!!

    p.s stavo per impazzire :-)

    ciao!!

  37. Comments  Elmo   |  Monday, 13 February 2012 at 7:45 AM

    DUDE! Thanks. You’re freaking awesome! It really worked! SWEET JESUS!

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